General Information

Special Orders:

Our factory is able to produce most bags and cases. Please contact us for products that are not feature in this website.

Co-Op Pricing:

We'll love to be included in your product line. Please contact us for co-op pricing and method of cooperation.

Artwork:

All orders must be accompanied by a clean, black & white camera-ready artwork. For multi-color imprint, color separated artwork must be furnished. If suitable art is not supplied, a fee of $45.00 per hour will be charge accordingly. We also accept artworks via e-mail at info@netpackbag.com. Please provide artwork in PC compatible format files in EPS, JPEG, TIFF, PDF, and Illustrator AI

Indemnification:

Customer permits the use of marks/logos, symbols or designs depicted in the artwork. And will assure Netpack will not be responsible for any infringement.

EMBROIDERY:

Computerized Embroidery can be done on most of our bags. This process requires a Set-Up charge in addition to a Tape charge. The Tape and Running charge are dependent to the number of stitches. Only the Tape charge can be waived if the client supplies it. Up to 6 colors can be chosen and the actual embroidered logo must be larger than 0.5"(W) x 0.5"(H), also the font must be larger than size 14.

Order Acknowledgement:

All orders must be confirmed in writing either by fax or by mail to ensure accuracy. Please indicate:
1. Product style number and color. 2. Quantity desired and price. 3. Require shipping date and in-hand date. 4. Imprint instructions. 5. Shipping instructions.

Sample Policy:

Blank or random samples are available upon request. All samples will be billed at end quantity price plus shipping cost. Please contact factory for rebate program on samples.

Proofs:

Free Paper-proofs are included in each order. Spec samples are available upon request; a fee of $57.00(v) for setup plus cost of product will be charge. Please allow 3 to 5 days for production of spec sample.

Production Time:

Please allow 5 to 10 working days for normal production. Rush orders are available; please contact our friendly customer service representative for availability and fees.

Less Than Minimum/Over Maximum:

Please contact factory for quotes on quantities less than minimum. Quantities over the published quantity, please contact us for special low price.

Shipping Information:

All shipments ship via ground service unless otherwise instructed. Factory will only guarantee shipping date and routing as instructed by customer. Net Pack Bag will not be responsible for courier's delay. If needed a Net Pack Bag's customer service rep will contact customer to get authorization for express delivery service to meet deadline.

Shipping Point:

South El Monte, California 91733.

Drop/Split Shipments:

$5.00 for each additional destination.

Return & Claims:

All claims must be submitted within 15 days from ship day of shipment and include a Net Pack Bag's return authorization number. Returns not due to a Net Pack Bag error incur a restocking fee equal to 15% of the purchase price plus any shipping costs.

Warranty:

NetPackBag's products are cover under warranty against any manufacturer's defect. Please see detail on warranty.

Disclaimer Policy:

Due to variances of materials and other circumstances beyond our control, Net Pack Bag cannot guarantee continuity of shade, color, size, texture or construction of finished goods from lot to lot. Due to manufacturing tolerances, all dimensions have acceptable variations of 3%. Net Pack Bag is not liable for delays due to acts of God, material shortages, shipping of Customs interventions.

Catalog Photography:

Logos, designs, and trademarks displayed in this catalog are for the purpose of showing printing capabilities only. Such use does not constitute and endorsement of the neither product, nor does it indicates that the person had purchased the product or company whose name or log appears on the product. These designs are not available for sale to anyone other than parties expressly authorized by the owners of such designs.

Pricing:

For quantities price please call or email for a quote. All prices are subject to change and update without notice.