Shipping & Returns
Netpack standard shipping:
UPS or FedEx Standard Ground or 2nd day(extra charges will be applied).
Oversized items will incur an additional $25 per item charge, no Weekend delivers, Not available for P.O.Boxes.
Rules for Returns:
All Returns should be unused and returned in their original packaging. Any hanging tags and or accessories should not have been removed for any reason, or items will not be refundable. Any item returned will and can only be refunded to the original credit card used for the purchase. Netpackbag will not credit any other account. All items returned without a Return Merchandise Autorization number will be refused. Shipping charges are non-refundable. No returns will be accepted after 60 days of delivery date.
Please make sure your return item meets the following requirements:
1. Your product is still new or unuse condition.
2. Item or items is still in its original packaging.
3. You are still within 30 days of delivery.
4. If box is opened, item is still in new condition.
Please note that the refund amount depends on inspection results Any unused item returned will be refunded to the original amount of purchase, so long as the item is still in new or like-new condition.
All Returns must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RMA# (Return Merchandise Authorization Number). You will be given an RMA# to be written down next to the shipping label.
We suggest using a shipping method, which has tracking so you can follow up on the progress of your return.
After the bag has been returned. Allow up to 10 business days to examine and process your refund.
Your RMA# will expire after 30 days after it has been issued. Please notify us if you are unable to return the item within time.
Once you have received your RMA#. Write the number down clearly and visible next to the shipping label. And return the package postage paid and insured for its full value to Netpackbag.
We are not responsible for any damages for any items damaged while being returned.
Orders cancelled after they have been shipped will be treated as a return and shipping fees will be deducted form the total refund.
Any order refused upon delivery (without prior arrangement and approval of a Customer Care Specialist) will be treated as a return. Shipping costs as well as restocking fees will be deducted from the refund.
If you would like to cancel or change an order please contact our Customer Service Department. Customer Service Representatives are available Monday-Friday from 9:00am to 4:00pm pacific standard time E-mails or phone calls received after hours will be dealt with the following day.
Credit card orders must be canceled on the same day the order was placed. Any fees that we acquire for refunding the order after business hours will be deducted from the total refund.
To obtain your RMA Number, please click here.